Refund Policies

At LEMONS SPIICE PALACE, we strive to provide our guests with an exceptional dining experience.
However, we understand that unforeseen circumstances may arise. Below is our refund policy to ensure transparency and customer satisfaction.

Dine-In Refund Policy :

1. Food Quality Issues

• If you are not satisfied with the quality of your food, please inform our staff immediately.
• We will gladly the dish or provide a refund if the issue cannot be resolved.

 

2. Incorrect Orders

• If you receive an incorrect dish, please notify us right away.
• The incorrect dish will be a refund will be issued if the replacement is not possible.

 

3. Service Delays

• If there are significant delays in service, you may request to speak with the manager.
• Discounts may be offered at the manager’s discretion.

 
Online Orders and Takeaway Refund Policy :

1. Order Errors

• If your order is incorrect, please contact us within 1 hours of receiving it.Please provide evidence (e.g., photographs) within 1 hours.
• We will provide a refund, depending on the situation.

2. SHIPPING POLICY

• ORDER WILL BE DELIVERED AT YOUR DOOR-STEP WITHIN 30-45 MINUTES.

 
General Terms :

1. Refunds will be processed to the original payment method within 5-7 business days.

2. Refunds are not applicable for:

• Dishes consumed entirely without raising any complaints.
• Delays caused by third-party delivery services.

3. Management reserves the right to make the final decision on refunds.

We value your feedback and are committed to ensuring you have a memorable dining experience with us. For any concerns or further clarification, please reach out to us at.

NOTE:Your money will be refunded to you within 48 hours.

lemonsspicepalace@gmail.com
+91 9229204405